Робоча програма навчальної дисципліни
Силабус навчальної дисципліни
Unit 1. A Company’s Organizational Structure
Unit 2. Corporate Governance
Unit 3. Telephone Interactions with Clients
Unit 4. Telephone Messages
Unit 5. Correspondence
Unit 6. Meeting New Clients
Unit 7. The Art of Small Talk
Unit 8. Delegating Tasks
Unit 9. Communication with Colleagues
Unit 10. Changing Plans
Unit 11. Giving Feedback
Unit 12. Motivating Staff